You can get a refund within 24 hours (monthly) or 48 hours (yearly) — only if you have not used any strips.
1. When You CAN Get a Refund
- Request within 24 hours of purchase — monthly plans
- Request within 48 hours of purchase — yearly plans
- You have used zero strips
- You were charged twice for the same order
- You paid but strips were never added to your account
2. When You CANNOT Get a Refund
- You have used even one strip
- The refund window has passed (24hr monthly / 48hr yearly)
- You changed your mind after using the platform
- Your strips expired because you did not use them
- Your account was banned for breaking our rules
- Your internet or device caused the issue
3. Add-On Strip Refunds
Add-on strips can only be refunded if you request within 2 hours of purchase and have used zero strips. After that — no refund.
4. Refund Window Summary
| Plan | Refund Window | Condition |
|---|---|---|
| Monthly plans (all tiers) | 24 hours | Zero strips used |
| Yearly plans (all tiers) | 48 hours | Zero strips used |
| Add-on strips | 2 hours | Zero strips used |
| Duplicate payment | Anytime | Proof required |
5. How to Request a Refund
Email support@tambolax.com with subject: REFUND REQUEST
Include: your name, email, transaction ID, plan purchased, and confirm zero strips used. We will respond within 5 business days. Approved refunds processed within 7 to 10 business days.
6. Cancellation
Monthly: Cancel anytime. Access continues until end of paid month. No refund for remaining days.
Yearly: Cancel anytime. Access continues for full year paid. No mid-year refund after 48 hours.
Add-ons: One-time purchase, no cancellation needed.
7. Contact
Email: support@tambolax.com